Privacy Policy

1. Information We Collect

We collect information to provide better services to our users. The types of information we collect include:

Personal Information

• Name and contact information (phone number, email address)
• PNR and train journey details
• Delivery address and location information
• Payment and billing information

Order Information

• Food preferences and dietary requirements
• Order history and transaction details
• Restaurant and menu selections

Technical Information

• Device information and browser type
• IP address and location data
• Cookies and usage data

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and delivering your food orders
• Communicating order status and delivery updates via SMS/email
• Improving our services and user experience
• Processing payments and preventing fraud
• Sending promotional offers and updates (with your consent)
• Analyzing usage patterns to enhance our platform
• Complying with legal obligations

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your information with:

• Restaurant Partners: To fulfill your orders
• Delivery Personnel: To deliver food to your seat
• Payment Processors: To process transactions securely
• Service Providers: Who help us operate our platform
• Legal Authorities: When required by law or to protect our rights

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing
• Regular security audits and updates
• Access controls and authentication
• Data backup and recovery systems

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@trainfood.com

6. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our services
• Improve website performance
• Provide personalized content and offers

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: subskyindustries@gmail.com
• Phone: +91-915-5316-355
• Address: Dack Bunglow Road Near verma sell petrol pump hajipur bihar-844101